ZANGAARD understand that no business alike, which is why we adapt to your reality, when delivering operational service support within IT Service Management.

PROBLEM MANAGEMENT

Analyze unplanned disruption to its root, identify plausible solutions and manage the information.

Enables you to improve your organization, by elimination your immediate pain points.

CHANGE MANAGEMENT

We'll act as your check point, safe-guard your production environment, identify the unwanted disruptions, communicate the impact and coordinate any risks with relevant stakeholders.

In short; we secure your changes enabling you to act on solid grounds.  

BUSINESS RELATIONSHIP MANAGEMENT

Being the laison between parties, bridging requirements to a strategic an tactical level.

Making sure you commercial and IT organization are kept aligned at all times; the BRM interfaces to the entire IT organization; making sure capabilities and resources are leveled to match the IT strategy. Business Relation - Put you business priorities on the table.

CONTINUAL SERVICE IMPROVEMENT (CSI)

Making sure to continuesly improve your IT organization. Collect data, information and details from all available processes - strategic, tactical and operartional. The CSI officier enables you to gain insights of improvement areas, provides solid data for strategic reviews and identifies vulnerabilities and trends otherwise hidden in silos. CSI; the operational excellence of IT.

SERVICE LEVEL MANAGEMENT

Agree, document and manage that requirements are being delivered in accordance to business. Secure the coordination and data insight across the domain(s) to analyse, act and execute approriate actions. It's about alignment and stakeholder management.

HERE AND NOW & THE FUTURE

Alongside the operational support ZANGAARD provides baseline analysis of your IT Service Management landscape, to identify the as-is, improvement areas and recommended activities, to raise your maturity level; should you need to.

This service can be embedded in the support offer or purchased as a stand-alone service in conjunction to or seperate from the operational support. Learn more - well contact you

Additional service functions are available - Contact us today to get your non-binding offer.